TL;DR – You will no longer be served by TechBuddy if you decide to book an appointment and not show up without any communication whatsoever. This is not a situation where you can just book and show up if you feel like it. I’m really happy to provide a great service but my time is valuable and I’m not looking to serve those who waste it.
Hi everyone,
I’m writing to share a quick update regarding how I manage workshop appointments. My goal is always to provide a great service, but to do that, I need to manage my schedule effectively.
When you book a time, I set that block aside specifically for you. This means I postpone other on-site calls or wait to start “deep-dive” repairs that shouldn’t be interrupted. When someone doesn’t show up and doesn’t reach out, it results in lost time that could have been used to help another customer in need.
Moving forward, I will be implementing the following:
- Communication is Key: If you can’t make it, please use the “Cancel/Reschedule” link in your booking email.
- No-Show Policy: Out of respect for my time and other waiting clients, I will no longer be able to provide services to those who miss appointments without any communication.
I know things come up unexpectedly! A simple message goes a long way in keeping things professional. Thank you for understanding and for supporting a local business that values quality over quantity.
Long version: In light of an increased number of “no shows”, unfortunately I have been forced to implement stricter rules. I understand that people do have a life outside of TechBuddy. Things come up, and you can’t always make your appointment as planned and I don’t hate you for it! The thing is though, I need a heads up as many times I have obligations with other clients and I need to go on-site, or I need to start a complicated repair where I cannot be interrupted while performing. The booking system makes sure that I am here when you want to come by the workshop, and that I am not engaged in something else.
As an example, I might have to go and help Mary with her computer on-site. She wanted me to come by at 2PM but someone else already booked to come by the workshop at that time so I have to schedule her in a bit later. Of course I have to be present and available at the workshop while I wait for this client. However, the client doesn’t show and they don’t say anything.
This is incredibly frustrating as I’ve waited around for someone when I could be going to assist someone else. Or, another example, I might need to deep dive into a diagnosis or complicated repair and during this time I can’t get sidetracked or be interrupted. I usually don’t start these kinds of repairs until I have at least 2 hours between bookings. If someone books and then doesn’t show, I’ve wasted valuable time I could have been working on repairs.
The system offers the ability for you to very easily cancel or reschedule your appointment from the booking email that you receive. You can send me a message at the very least later on, in the event that something sudden came up and you had no chance to cancel/reschedule. I would understand, but not when you simply offer no communication whatsoever. I hope that this change can be well understood and I look forward to helping those who have the decency to either rock up when they have an appointment, or let me know at some point if something happened.
Thank you for your understanding, and continued support.
Cheers,
Kyle